Creating a capsule
- From Home, choose Create a message to treasure.
- Select video or audio and allow camera or microphone access when asked.
- Record your message, review it, then add a title and the name you want shown.
- Save it on this phone, add it to the calendar or share it using the options shown.
The free allowance includes 10 locally created video or audio capsules of up to 30 seconds each. Received capsules do not use that allowance.
Ten Years of You: sending a message into the future
- Open Ten Years of You and record or choose a video of up to 30 seconds.
- Choose one recipient from your iluvu Connections.
- Choose and confirm a date and time within the next ten years.
- Review the message, recipient, date and store price. The UK price is £1.49 per scheduled message.
- After payment and scheduling complete, Message Calendar opens with your message waiting for its selected date.
Your video is uploaded before the store payment screen opens. The app shows progress while it prepares the message. Scheduled access includes storage and reasonable delivery attempts; your recipient needs to remain contactable and able to access iluvu. See the full terms.
Finding unfinished messages in Drafts
Open Drafts from Home to continue a message, choose its recipient or finish selecting a date. Unfinished recordings stay on this phone. Use Save to Drafts & close whenever you need to come back later.
If a payment succeeded but scheduling needs attention, use the saved-payment option in Drafts to resume. Do not make another purchase for that message; contact support if you cannot complete it.
Your Message Calendar and local reminders
Message Calendar brings your scheduled, sent and received capsules together. Choose a year, month and day to find a message.
A local calendar reminder returns a saved capsule on your own phone. Keep the app installed and allow notifications. Future delivery to another person uses the separate Ten Years of You flow and purchase.
Private connections and messages
Open iluvu connections and connect two phones using the one-time QR code. The code expires after use. Each phone can choose its own private name for the connection.
Once connected, use iluvu messages to send private text messages or share a capsule. There is no public username, searchable profile or public feed.
Ordinary online sharing allows up to 5 new uploads in each UTC day, 30 in each UTC calendar month and 1 GB of temporary shared media held remotely at one time. Remote copies expire, so save anything you want to keep on your phone. See the Fair Use Policy for sizes, retention and other protections.
An online limit has been reached
You can still create local capsules and open messages already saved on your phone. Daily and monthly upload allowances reset using UTC. The separate temporary-storage allowance becomes available as remote copies expire or are removed. An interrupted upload can briefly reserve allowance while it is cleaned up. Contact support if the limit appears incorrect.
Avatar replies where available
Avatar replies are a test feature and may not appear in your version. Where enabled, a verified £4.99 lifetime purchase includes one reply. The allowance belongs to that verified store purchase, so reinstalling the app or changing phone does not create another included reply. Additional replies require paid credits where offered.
Only create an Avatar of yourself or someone who has clearly allowed use of their face and voice. Generation can take several minutes. Keep the app open while the request is sent, avoid starting the same job repeatedly and save the finished video on your phone if you want to keep it. If a paid or included generation fails, contact support with the job reference shown in the app.
Notifications are not arriving
- Open your phone settings and confirm notifications are allowed for iluvu.
- Turn off battery restrictions that prevent iluvu receiving notifications in the background.
- Check that both phones are online, then reopen iluvu to refresh the inbox.
Unlocking and restoring
The £4.99 one-time purchase unlocks local video and audio capsule creation on the platform where it was purchased. It does not include unlimited online uploads, cloud storage or Avatar generation. Apple and Google purchases are handled separately by their respective stores and are checked by iluvu before a server benefit is awarded.
On iPhone or iPad, open the unlock screen and choose Restore Purchases while signed in with the Apple Account that made the purchase. On Android, make sure Google Play is signed in with the Google Account that made the purchase, then reopen the unlock screen and use the restore option if shown. Cloud backup is not included.
Still need help?
Email luvapp@moocher.co with your phone model, app version and a short description of what happened. Please do not attach private capsule media unless we ask for it.